novotel 888 Privacy Policy

1 Scope and Purpose of Data Collection

novotel 888 collects two types of information from its users — information provided directly and information collected automatically. Directly provided information includes name, email address, mobile number, date of birth, and payment details submitted during registration. Automatically collected information includes IP address, browser type, device information, and site usage patterns.

1.1 Main Purposes of Data Collection

• To create accounts and ensure identity verification.
• To process deposits, withdrawals, and other financial transactions.
• To fulfil applicable legal obligations, particularly age verification (21+) and identity confirmation.
• To detect and prevent fraudulent activity.
• To improve user experience and provide personalised services.
• To manage customer support and communications.

We do not collect unnecessary or excessive information. Only the information essential for providing our services is collected.

2 Data Storage and Security

novotel 888 uses industry-standard technology to keep your information secure. Our servers are protected with SSL (Secure Socket Layer) encryption, which keeps all data exchanged between your browser and our servers encrypted. In addition, the following measures are in place:

• Application of advanced encryption technology for data storage.
• Firewalls and security layers to prevent unauthorised access.
• Only authorised personnel may access user information.
• Regular security audits and updates.
• Use of secure gateways for processing payment information.

2.1 Data Retention Period

Information is retained for as long as your account remains active or as long as necessary to provide our services. Even after an account is closed, certain information may be retained for a defined period to meet legal requirements. Once the required period has passed, information is securely deleted or anonymised.

3 Sharing Information with Third Parties

novotel 888 never sells your personal information for commercial purposes or intentionally transfers it to third parties. However, limited information may be shared in the following circumstances:

3.1 With Service Providers

For payment processing, we work with trusted payment gateways such as bKash, Nagad, Rocket, and Upay. These service providers receive only the information necessary to complete their designated tasks and are also bound by strict confidentiality rules.

3.2 For Legal Requirements

Information may be disclosed in response to a lawful request from a government or law enforcement authority, a court order, or as required by applicable law. In such cases, we provide only the information we are legally obligated to disclose.

3.3 To Protect Site Security

If fraudulent activity, money laundering, or any other illegal activity is suspected, relevant information may be shared with the appropriate authorities.

4 Use of Cookies and Tracking Technologies

novotel 888 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that ensure the functionality of the site.

4.1 Cookie Categories

• Essential Cookies: To maintain login status and ensure the core functionality of the site.
• Performance Cookies: To analyse which sections of the site are being used and how much.
• Functionality Cookies: To remember your preferences, such as language selection.

You can disable cookies from your browser settings if you wish. However, some features of the site may not be available as a result.

5 User Rights

novotel 888 respects your data rights. You have the following rights:

1. Right to Know: You may ask to see what information we have collected about you.
2. Right to Correction: You may request that any inaccuracies in your information be corrected.
3. Right to Deletion: In certain circumstances you may ask for your information to be deleted, though this may not be possible where legal obligations exist.
4. Right to Restrict Processing: You may request that the scope of use of your information be limited.
5. Right to Object: You may object to your information being used for specific purposes.
6. Right to Data Portability: You may request your information in a structured, machine-readable format.

To exercise these rights, please contact our support team. We endeavour to respond to any request in a timely manner.

6 Protection of Minors' Information

novotel 888 strictly does not provide services to persons under 21 years of age. Age is verified at the time of registration, and if any user is found to be under 21, their account is immediately closed.

We do not intentionally collect any information from minors. If information from a minor has been collected, it is deleted immediately. To read our full policy on responsible gambling, see the Responsible Gaming Guidelines.

7 International Data Transfers

Our servers and technology infrastructure may be located in multiple countries. As a result, your information may be processed outside your own country. However, for any international data transfer, we ensure that adequate safeguards are in place in the relevant country or organisation and that the privacy of your information is maintained.

7.1 Safeguards for Data Transfers

• Transfer of data via encrypted connections.
• Maintaining confidentiality agreements with partner organisations.
• Regular assessment and monitoring of data processors.

8 Special Protection for Payment Information

Information relating to financial transactions is handled with the highest level of security. For transactions conducted via bKash, Nagad, Rocket, Upay, and bank transfer, your financial information passes through secure payment gateways.

• Full card numbers or payment PINs are never stored on our servers.
• Industry-standard security practices are followed for payment processing.
• Transaction records are retained only for the period required by law.
• Any suspicious transaction is automatically flagged by our monitoring system.

9 Marketing Communications

novotel 888 may inform registered users about relevant offers, promotions, and updates. However, you may ask to stop receiving these communications at any time.

9.1 How to Opt Out of Communications

You can stop marketing communications by clicking the unsubscribe link at the bottom of a marketing email or by notifying our support team directly. However, essential account-related communications (such as transaction confirmations and security alerts) cannot be stopped.

10 Changes and Updates to This Policy

novotel 888 may update this privacy policy from time to time. If any significant changes are made, registered users will be notified by email or via a notice on the site. Each version will show the update date at the top of the page.

If you continue to use the site after an update, you are considered to have accepted the new policy. We therefore recommend checking this page regularly. To learn more about us, visit the About Us page.

11 Data Breach Response Plan

If a data breach occurs in our systems, we respond immediately. The nature and scope of the breach is determined and affected users are notified within an appropriate time frame. Our security team takes active steps to contain the damage and prevent such incidents in the future.

11.1 Our Commitments in the Event of a Breach

• Notifying affected users as quickly as possible after the incident is confirmed.
• Providing detailed information by analysing the cause and impact of the breach.
• Recommending the necessary steps to protect users.
• Making technical and procedural improvements to prevent recurrence.

For our general FAQs and support information, see the FAQ page.

12 Applicable Law and Jurisdiction

This privacy policy is governed by applicable law. Any disputes that arise will be resolved within the relevant legal framework. novotel 888 is always committed to protecting its users' information and follows international data protection standards.

If any clause of this policy is unclear or if you have any questions, please contact our support team directly. We are available 24 hours a day, 7 days a week in Bengali and English.