novotel 888 — Terms and Conditions

These Terms and Conditions ("Terms") apply to the use of the novotel 888 platform ("Platform" or "Site"). "User" or "you" refers to any person who accesses, registers on, or uses the services of this platform in any way. "We", "our", or "novotel 888" refers to the operating authority of this platform.

"Services" as used in these Terms refers to online casino games, sports betting, live casino, slot games, and all other activities available on the platform. "Account" refers to the personal profile of a registered user.

By using our site, you confirm that you have read every clause of these Terms and have given your full consent. We reserve the right to modify these Terms at any time, and continued use of the platform after any changes are published will be considered acceptance of the updated Terms.

2.1 Age Limit and Eligibility

To register at novotel 888, you must be at least 21 years of age. The age and identity information provided at registration must be accurate and truthful. The authority may request a valid government-issued ID for identity verification at any time.

2.2 One Account Policy

Each person may open only one account. If multiple accounts are found belonging to the same person, all of them will be closed and any bonuses or winnings in those accounts may be forfeited. The same outcome applies to anyone who provides information with the intent of helping create multiple accounts.

2.3 Account Security

You are solely responsible for keeping your username and password completely confidential. You are responsible for all activity carried out using your login credentials. If you suspect any unauthorised access to your account, contact our support team immediately via live chat.

The following methods are accepted for deposits and withdrawals at novotel 888:

• Deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, and other major banks)
• Withdrawal methods: bKash, Nagad, Rocket, Upay, and bank transfer
• Minimum deposit: ৳500
• Minimum withdrawal: ৳500
• Standard withdrawal processing time: 10–45 minutes

A verified identity on your account is required when making a withdrawal. Funds may only be withdrawn to a payment method registered in your name. Sending funds to a third-party wallet or another person's bank account is strictly prohibited.

The authority reserves the right to temporarily hold any transaction if an investigation is needed. If a transaction appears suspicious or there is a possibility of fraud, the associated account may be temporarily suspended until reviewed.

4.1 Welcome Bonus

New members may receive a 100% bonus on their first deposit, up to ৳8,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: a ৳1,000 deposit earns a ৳1,000 bonus, giving a total balance of ৳2,000, and a total of ৳20,000 in bets must be placed before withdrawal (৳1,000 × 20). A bonus is not free money — it is a conditional offer that cannot be withdrawn until the wagering requirement is met.

4.2 General Bonus Policy

Each bonus offer has its own specific terms. Another bonus cannot be claimed while one is already active. Any bonus abuse — such as claiming bonuses through multiple accounts or attempting to meet wagering requirements with low-risk bets — will result in the bonus and related winnings being cancelled if detected.

4.3 Promotional Offer Limitations

The authority reserves the right to change, temporarily suspend, or discontinue any promotion. New terms will apply without affecting existing bonus balances.

All games at novotel 888 are conducted fairly and transparently. Using any software, script, bot, or automated system to play games is strictly prohibited. The authority reserves the right to cancel any reward issued due to a game error or technical fault.

Once a bet is confirmed, it cannot be cancelled. In the case of a technical error, the authority's decision is final. For sports betting, if an event is cancelled or suspended, the stake for the related bet will be refunded. For multi-bets, the cancelled selection will be removed and the remaining selections will remain active.

If any user deliberately attempts to exploit system vulnerabilities or tries to gain rewards through unfair means, their account will be permanently closed immediately.

The novotel 888 VIP program has four tiers: Bronze, Silver, Gold, and Platinum. The weekly cashback rate differs at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.4% weekly cashback
• Gold: up to 0.6% weekly cashback
• Platinum: up to 0.8% weekly cashback

Cashback is calculated at the applicable rate on the total net losses for the week. Example: a Gold member with a weekly net loss of ৳20,000 will receive cashback of ৳20,000 × 0.6% = ৳120. Moving to a higher tier depends on consistent and active participation on the platform. The authority's decision on VIP rewards is final.

The following activities are strictly prohibited on the novotel 888 platform:

• Money laundering or transacting with funds from illegal sources
• Placing bets on behalf of a third party or using their funds
• Playing games using automated software or bots
• Bonus fraud or gaining advantages through multiple accounts
• Exploiting system errors or vulnerabilities to gain an unfair advantage
• Allowing a minor to use your account
• Any form of threats, harassment, or abusive behaviour on the platform

If any of the above activities are detected, the account will be permanently closed and all funds in the account will be forfeited. Where necessary, the matter may be reported to the relevant law enforcement authorities.

Every effort is made to keep the novotel 888 platform technically reliable; however, the authority is not liable for any loss caused by server downtime, internet connectivity issues, or technical faults. Liability is also limited in the case of unintentional errors in game information or statistics displayed on the platform.

Casino and betting activities carry the risk of financial loss. Users use this platform voluntarily and entirely at their own risk. You are advised to read our responsible gaming policy and set your own limits.

novotel 888 follows its defined policy for the collection, storage, and use of users' personal information. To learn how your information is used and kept secure, please read our Privacy Policy in full. We do not sell your personal information to any third party.

Identity documents and personal information submitted for account verification are stored with the highest security on SSL-encrypted servers. Even after an account is closed, certain information may be retained for a defined period for regulatory reasons.

10.1 Voluntary Account Closure

Any user may request to close their account at any time. In this case, the account will be deactivated after the eligible balance is withdrawn. Any active bonus balance will be cancelled at the time of account closure.

10.2 Suspension or Closure by the Authority

The authority reserves the right to suspend or close an account without prior notice in cases of Terms violation, fraud, or suspicious activity. The account may be temporarily locked while an investigation is ongoing. If the investigation clears the user, the account will be reactivated.

The novotel 888 Android (APK) and iOS apps are available through official channels. These same Terms apply to the use of the mobile app. Downloading and using the app from unofficial sources carries security risks, and the authority accepts no liability in such cases.

The novotel 888 customer support team is available seven days a week, 24 hours a day via live chat and email in both Bengali and English. If you have a complaint, raise it directly via live chat or write to us in detail by email.

When a complaint is received, the authority will review it and attempt to resolve it as quickly as possible. If you are not satisfied with the initial resolution, you may submit a request for reconsideration. For answers to common questions, see our FAQ section.

If a dispute arises between novotel 888 and a user, both parties will attempt to resolve it through discussion. In the event of a disagreement over any matter in these Terms, the authority's decision will be considered final at the last stage.

Any request related to dispute resolution must be submitted in writing to the support team. A verbal complaint is not sufficient for the formal process.

novotel 888 may change, amend, or update these Terms at any time. A notice will be displayed on the main page of the platform after any changes. Continued use of the platform after a change will be considered acceptance of the new Terms. You are therefore advised to visit this page regularly.

If any clause of these Terms is found to be unenforceable under applicable law, only that clause will be removed and all remaining clauses will remain fully in effect.